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What types of dispensers do you offer?
We offer an array of water dispensers and products to service all of your bottled water needs. Our water dispenser models include both electrical and non-electrical options that serve water at a variety of temperatures (hot, cold and room temperature). Dispenser availability depends on your location. Request product availability specific to your area.
What if I already own a water dispenser?
We are water specialists and can still deliver any of our bottled water products that are available in your area. In fact, our 5-gallon water bottles are industry standard, so fitting your dispenser is no problem.
Is it better to rent a water dispenser or buy one?
Choosing to rent a water dispenser service from us means you are getting a dependable, high quality unit with a guaranteed warranty. Should any problems arise with your dispenser, we don’t attempt to repair your unit on your premises. Instead, an immediate replacement is provided. When you purchase a water dispenser, your warranty is limited. Because water dispensers are refrigeration units, repairs can be extremely costly. If you purchase your dispenser elsewhere and something goes wrong, it can be very expensive to repair if you don't have a warranty. Also, should any problems arise with a purchased dispenser; you might have to wait for a technician to correct the problem.
If I have small children is it alright to have a hot water option on the dispenser?
Our hot water dispensers offer child-resistant spigot options that make it more difficult for young children to operate, thus reducing the chance of injury.
How do I place a bottle on the dispenser?
Placing a bottle on the dispenser is easy; but it depending on the size might be awkward . If your dispenser does not have a water guard system, remove the cap from the bottle, and place the onto the dispenser. If your dispenser has a water guard system, remove the label from the top of the bottle cap and place the bottle with cap onto the dispenser.The spill-safe attachment on all our dispensers will push open the valve in the cover saving you from spilling or contaminating the water. For more information see "No Spill System" or dispenser cleaning instructions.
When I placed the bottle on my dispenser, I noticed a white plastic "thing" floating in it. I hadn’t noticed that before. What is it and is it safe?
The plastic part you see floating is part of the safety cap that allows the "spill free" system to work. Like most technology, though, the cap is imperfect and if you place the bottle on the dispenser at an angle this small plastic piece sometimes becomes detached and floats up into the bottle. Don't worry - it is food grade plastic and safe. Plus, it is too large to flow through your reservoir into your cup. Just remember, if you remove your bottle before it’s empty, it will no longer be "spill free".
How do I remove a water bottle from the dispenser?
If you have a "spill-free" type bottle, grip both sides of the bottle and pull it straight up. If you are removing a bottle that still has water in it, the bottle should not spill as long as the original white plastic piece has not floated up inside the bottle and the covering cap has not been removed.
The water isn't cold enough or isn't cold at all, what should I do?
1. Check to make sure the dispenser is plugged in and that the circuit breaker isn't tripped. Sometimes we overlook the obvious.
2. Next, keep in mind that your dispenser is made to cool approximately one gallon of water to 43 degrees every 30 minutes. If the weather is warm and the dispenser is getting a lot of usage, it's like being the last kid in line getting a drink after gym class. One dispenser just can't keep up with the volume. You may need to order more dispensers to meet the demand.
3. If the water's cool, but not cold enough, there is a thermostat on the back wire fence that can be adjusted. Turn the screw on the back middle thermostat clockwise to make the water cooler and counter-clockwise to make it warmer. Turning all the way to the left (counter clockwise) will turn off the cooling capacity. Make adjustments slowly and don't immediately turn it all the way up. Wait 30 minutes between adjustments to see if you are at your desired temperature.
If the water isn't cool at all and adjusting the thermostat doesn't work, you probably have a mechanical problem. Call your route sales representative or Contact Us.
I have a "Hot and Cold" dispenser unit and the water isn't hot enough or isn't hot at all. What should I do?
There is a hot tank switch on the back of the unit that needs to be in the on position. If the switch is on and the water is not hot, we'll need to check your dispenser to evaluate and correct the malfunction. Call your route sales representative or Contact Us.
There’s water dripping from the spigot. What should I do?
Simply tighten the top of the water spigot; underneath the lever. If the water is still dripping out after you tighten the top, call customer service at 888-439-5030 and we will be glad to help.
My water dispenser is leaking. What should I do?
If your dispenser is leaking, please remove the bottle. Nine times out of ten it's not the dispenser, but the bottle that is causing the leak, especially is the leak isn't coming from the front (out of the spigot), and looks like it is coming out the top or back.
After many cycles of cleaning and sanitizing, polycarbonate bottles can sometimes develop a tiny fracture or a pinhole. It may initially hold water, but once the bottle is placed on the dispenser and the water level drops during use it cannot hold the vacuum which develops. It is the vacuum which keeps the water in the inverted bottle.
To determine whether a bottle is leaking, remove it from the dispenser. Allow the dispenser to sit without the bottle and without anyone using it for at least one hour. After the hour, if you can fill a cup of water from the dispenser without putting a new bottle on the dispenser then the bottle is defective. You will have to replace the bottle on the dispenser. Return the damaged bottle to your driver on your next delivery day, marked prominently with the word LEAKER. The bottle will be taken out of production and recycled into other products made of polycarbonate. If you have trouble or it makes a mess, please Contact Us and we'll be glad to help.
Should I clean the drain on my dispenser?
Actually, it's not a drain - it's a just a drip tray, so whatever falls into the drip tray will stay there until removed. To clean the drip tray, pull up on the tray and it should detach from the water dispenser. Be careful to pull smoothly or whatever is in the tray will slosh. Clean the tray with warm soapy water and place back on the dispenser.
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